FAQ

Delivery terms and conditions of individual carriers:

  1. SLOVAK POST:
    The postage applies to down payments (payment by transfer to the bank account). The cash on delivery option may only be applied for shipments within the Slovak and Czech Republics. All postal items are posted twice a week.  

    Postage and delivery period within 1-2 business days from dispatch of items by the carrier: SLOVAKIA: EUR 3.50 / WORLD: EUR 5

    Slovakia: delivery within 1-2 business days; Czech Republic: 3-5 business days; European countries: 3-5 business days; World: 5-14 business days.
  2. COURIER SERVICE (SLOVAK POST) Delivery of Goods within Slovakia only. Prices apply to down payments (by transfer to the bank account); cash on delivery option is only possible for the Slovak Republic. All postal items are posted twice a week.         

    Postage and delivery period within 1-2 business days from dispatch of items by the carrier.

    Slovakia: EUR 5.0€ delivery within 1-2 business days;
  3. GLS COURIER SERVICE:
    Delivery of Goods within Europe only. Prices apply to down payments (by transfer to the bank account); cash on delivery option is only possible for the Slovak Republic. All postal items are posted twice a week.         

    Postage and delivery period within 1-2 business days from dispatch of items by the carrier.

    Slovakia: EUR 5 delivery within 1-2 business days;
    Czech Republic, Hungary: EUR 9.15, delivery within 1-2 business days;
    Croatia, Poland, Germany, Austria, Romania, Slovenia: EUR 12.00, delivery within 2-3 business days;
    Belgium, Bulgaria, Denmark, France, the Netherlands, Liechtenstein, Lithuania, Latvia, Luxembourg, Great Britain: EUR 15.50, delivery within 3-4 business days;
    Esthonia, Finland, Ireland, Portugal, Spain, Sweden, Italy, Vatican: EUR 23.00, delivery within 4-5 business days.

In addition to the postage fee set out in section 6.1/6.2/6.3, Buyer is also expected to pay the Seller the cash on delivery charge amounting to EUR 1.00 if choosing delivery under sections 6.1/6.2/6.3 of this Article.

Our stainless steel and 23.5-carat gold plated jewellery come with a 24 months warranty (with proof of purchase). Please note that in order for the warranty to be valid you will need to return back to us your faulty item including the packaging. We guarantee to repair or to replace the faulty item that is proven to be defective due to manufacturing fault only.

Our warranty will only be valid if the jewellery is proven to be defective due to the manufacturing process. The warranty for jewellery does not apply to: loss of the items, changes in appearance due to normal wear and tear, improper use or storage of the items or damage caused by chemicals or cosmetics, lack of care or accidental mechanical scratches of the surface, stones fallen out, damaged fastening caused by careless handling, torn/broken jewels, gilding removed and damage caused by mechanical impacts. Charges may be applied for the repair of items deemed to be outside warranty.

Products with a surface finishing (gold plated) or made of multiple parts, or combined with stones, gemstones, or textile materials need to be protected from mechanical damage and from contact with water, cleaning agents, chemicals or cosmetics. The warranty doesn't cover the damage caused by improper use, storage or cleaning of the item. Please always handle your jewellery with attentive care in accordance with the recommendations set out in the further chapters of this user manual. The user manual forms a part of the jewellery packaging.

All of our jewellery pieces are made of high-quality stainless steel 316L and are subsequently plated with 23.5 carat gold or 99% rhodium. The surface is highly resistant to corrosion and adequately resilient in terms of mechanical damage. Nevertheless, it is necessary to handle your jewels with care to prevent damage of their surface. 

Cleaning of the jewellery pieces made of stainless steel only or gilded (gold plated) items only (without additional gemstones or other material) - it is recommended that you clean these in mild soapy lukewarm water (no detergents and max. temperature of 30 ° C). Subsequently dry the jewellery with a fine cloth. Don't forget to rinse your jewellery in a glass of water to remove remains of the soap. Regular gentle cleaning helps to remove any oil, dust and smaller contamination and ensures that your jewellery stays looking its finest for longer. Minor contamination can be removed by using a special jewel cleaning cloth that is included in the packaging (presentation box) of the purchased jewellery.

Be careful not to come into contact with cosmetics, chemicals, excessive moisture or excessive heat, seawater, or chlorine. Jewellery should be removed before diving into a chlorinated swimming pool or before using household cleaners. This can cause damage to your jewellery. The surface layer is more susceptible to surface damage, so the jewellery needs to be treated appropriately and damage can then be avoided.

Please avoid wearing your items of jewellery in water and take extra care when applying perfume, foundation, tanning products or lotions. All of this can cause tarnishing (change of the colour of the surface). Tarnishing may also be caused by the acidity of the wearer's skin (and direct exposure to sweat). Tarnishing is not a manufacturing fault and therefore is not covered under the warranty.

For cleaning jewellery where stainless steel (or gold plated item) is combined with other materials such as leather, gemstones, pearls, precious stones, minerals, glass corals or textile straps,please use extra care. We recommend you use the soft cloth that was included in your presentation box when you purchased the jewellery.

To ensure your jewellery stays looking fine for longer we recommend the following:

  •  Designer jewels are meant to be worn on special occasions, so take them off before going to sleep, taking a shower, doing any manual work (including housework) or doing sports, etc. 
  • Store jewellery separately so that it does not scratch other jewellery, recommended storage is for example in separate textile bags (or boxes), away from direct sunlight, moisture, dust and extremes of heat or cold.
  • Wear with care; avoid wearing jewellery when in dusty surroundings. Avoid exposure to sea or chlorine water, and extreme heat (such as a sauna for example).
  • Protect your jewels against chemical agents, sweat and cosmetics such as hairspray, creams, perfumes, etc.
  • Do not heavy handle your jewels, handle them with adequate care so that their thin parts do not bend (take care when putting on or taking off your jewels)

 

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