Each piece of jewellery will be packed in a individual gift box of the suitable size for the size of the jewellery, for cord bracelets and mineral bracelets we use a dark green velvet pouch. The package always includes a warranty certificate, a black cloth for polishing jewellery (we recommend keeping the cloth in a closed container to keep it as long as possible). 

If you purchase jewellery that is to be given as a gift, you can buy a special gift packaging for 10€ directly in the shopping cart of the e-shop. This gift packaging is ideal when you buy 2 or more pieces of jewellery, which we will pack together in a larger gift box. The special gift packaging includes a larger gift box, a satin ribbon and an original gift bag with our logo.

The main material used in making this jewellery is 316L stainless steel. The material used is harmless to health and suitable for those who suffer from allergies.
The individual components used in this jewellery (chains, earwires, lobster clasps, etc.) are made of 316L stainless steel or silver (Ag 925).

The jewellery can be galvanically gold-plated with 23.5 carat gold and 99% rhodium ( yellow, white, rose and black gold).

If you are interested in a different colour version than the base material of the jewellery – stainless steel 316 L, which is silver in colour, please contact by e-mail: info@katarinaziak.sk

We can galvanically gold plating jewelry:

                                       YELLOW GOLD    /    WHITE GOLD    /    ROSE GOLD    /    BLACK GOLD

Pendants and necklaces always include a chain/leather cord or other hanging material, which is shown in the picture. The length of the chain is indicated in the description of the jewellery for the respective size of the jewellery design.

If the length of the chain does not suit you, adjustments are possible. Please let me know in the note in the order form if you wish to change the length of the chain.

We produce mineral bracelets in length of 19 cm, while the inner circumference of the finished bracelet is 17 cm. If you need a bracelet in a different size, feel free to write to us – info@katarinaziak.sk

Did you order the wrong jewellery size / earring hook shape or chain length? Never mind, …send us an email (info@katarinaziak.sk), we will be happy to adjust or exchange your jewellery.

Earwires are made of surgical stainless steel or silver (Ag 925). The basic finish (stainless steel) earrings come with earwires / push backs made of 316L stainless steel, while the gold-plated finish earrings (white/yellow/rose/black gold) come with silver earwires (Ag 925), which are galvanically gold-plated with 23.5-karat gold. It is possible to change the basic earwires for lever backs, push backs or clip-on earring findings (suitable for unpierced ears). Should you wish to change the earwires for another type of earring finding, it is necessary to choose your prefered tassel colour when making an order.

Thread tassels, which are used in several models, are available in a variety of colours. Please don´t forget to choose your prefered tassel colour when making an order.

Nylon cords are available in a variety of colours. Please don´t forget to choose your prefered nylon cord colour when making an order.

The Swarovski Briolette glass beads are available in a variety of colours. Please don´t forget to choose your prefered bead colour when making an order.

Please don´t forget to choose your prefered stone when making an order.

If you are interested in special gift packaging, you can choose from two types of gift boxes, which can be purchased in the e-shop. These special gift boxes are hand made and are an authentic product of Slovakia! Their material is a combination of wood, velvet, special art paper or natural cork. They can also be used as jewellery boxes to safely store your jewellery. The boxes come in two sizes: small (18x18x3cm) and large (18x27x3cm).

The average dispatch period from Seller’s warehouse to the carrier ranges from 1 – 3 business days for shipments within Slovakia, or 2 – 5 business days for international orders from acceptance of the Order; provided, however, that the Goods are in stock. Delivery of the Goods ordered shall be carried out as soon as possible depending on the availability of products and operational conditions of the Seller.

The dispatch period for the made-to-order Goods (i.e. Goods which are not in stock) from Seller to the carrier ranges from 7 – 21 business days from Order acceptance.

1. SLOVAK POST:

   The postage applies to down payments (payment by transfer to the bank account).
   The cash on delivery option may only be applied for shipments within the Slovak
   and Czech Republics. All postal items are posted twice a week.
   Postage and delivery period within xy business days from dispatch
   of items by the carrier: EUR 4 / World: EUR 8
   Slovakia: delivery within 1-2 business days; Czech Republic: 3-5 business days;
   European countries: 3-5 business days; World: 5-14 business days.

2. SLOVAK POST – COURIER SERVICE:

   Slovakia: EUR 6.00 delivery within 1-2 business days;

3. GLS COURIER SERVICE:

   Delivery of Goods within Europe only. Prices apply to down payments (by transfer
   to the bank account); cash on delivery option is only possible for the Slovak
   Republic. All postal items are posted twice a week.
   Postage and delivery period within xy business days from dispatch
   of items by the carrier.

   Slovakia:EUR 6.00 delivery within 1-2 business days;
   Czech Republic, Hungary: EUR 9.15, delivery within 1-2 business days;
   Croatia, Poland, Germany, Austria, Romania, Slovenia: EUR 12.00, delivery
   within 2-3 business days;
   Belgium, Bulgaria, Denmark, France, the Netherlands, Liechtenstein, Lithuania,
   Latvia, Luxembourg, Great Britain: EUR 15.50, delivery within 3-4 business days;
   Esthonia, Finland, Ireland, Portugal, Spain, Sweden, Italy, Vatican: EUR 23.00,
   delivery within 4-5 business days.

• payment on delivery — pay for your goods in cash upon their receipt. POD with Slovak
  Post is only available to customers in Slovakia and the Czech Republic. POD with GLS
  Parcel Service or Slovak Post Express Courier service is only available in Slovakia.

• payment by bank transfer — a cashless transaction by a bank trasfer to the seller’s
  account. Once the order has been accepted, the customer will be sent a confirmation e-
  mail including payment instructions to the e-mail address provided in the order form.

  The customer must specify the variable symbol (identical with the order number) in the
  bank transfer. The goods will be sent to the customer once the respective sum has been
  credited to the seller’s account.

• GoPay payment gateway — an online payment with a credit or a debit card (VISA,
  VISA Electron, MasterCard, Maestro) through the secure OmniPay payment gateway; a
  quick online transfer through the GoPay payment gateway with selected banks.

• personal collection of goods — payment through an invoice or in cash.

In case our jewellery does not fit you and you decide to return it It is of course possible if it has not been used. The buyer has the right to withdraw from the purchase contract without giving any reason within 14 days from the date of receipt of the goods. Only jewellery that you have purchased through our e-shop www.katarinaziak.sk can be returned.

To make a complaint and return the goods, you must use the following sample withdrawal form, which can be found in the terms and conditions in ” Article VII. Instructions on exercising the buyer’s right of withdrawal”

Only goods that are within the 24-month warranty period may be claimed. The warranty period starts on the day of receipt of the goods. You can claim for defects that are not caused by mechanical damage or failure to take the recommended care. The seller is only liable for those defects in the product that existed at the time of receipt by the buyer. Obvious defects, in particular mechanical damage to the product or incompleteness of the product. In the case of used jewellery, the Seller is not liable for defects caused by use or wear and tear. For more information on complaints, please refer to the “Complaints Procedure”.

If you need any advice, please do not hesitate to contact us – info@katarinaziak.sk

Has something happened to your jewellery and does it need repair? Do you need to replace the textile cord/torn nylon cord/elastic string on your mineral bracelets? Is it a damaged jewelry surface or broken earring hook? It’s no problem, … send us a e-mail info@katarinaziak.sk , we’ll be happy to repair your jewelry for you.

Our stainless steel and 23.5-carat gold plated jewellery come with a 24 months warranty (with proof of purchase). Please note that in order for the warranty to be valid you will need to return back to us your faulty item including the packaging. We guarantee to repair or to replace the faultyitem that is proven to be defective due to manufacturing fault only. Please always handle your jewellery with attentive care in accordance with the recommendations set out in the further chapters of this user manual. The user manual forms a part of the jewellery packaging.

Our warranty will only be valid if the jewellery is proven to be defective due to the manufacturing process. The warranty for jewellery does not apply to: loss of the items, changes in appearance due to normal wear and tear, improper use or storage of the items or damage caused by chemicals or cosmetics, lack of care or accidental mechanical scratches of the surface, stones fallen out, damaged fastening caused by careless handling, torn/broken jewels, gilding  removed and damage caused by mechanical impacts. Charges may be applied for the repair of items deemed to be outside warranty.

Products with a surface finishing (gold plated) or made of multiple parts, or combined with stones, gemstones, or textile materials need to be protected from mechanical damage and from contact with water, cleaning agents,  chemicals or cosmetics. The warranty doesn't cover the damage caused by improper use, storage or cleaning of the item.

All of our jewellery pieces are made of high-quality stainless steel 316L and are subsequently plated with 23.5 carat gold or 99% rhodium. The surface is highly resistant to corrosion and adequately resilient in terms of mechanical damage. Nevertheless, it is necessary to handle your jewels with care to prevent damage of their surface.

Cleaning of the jewellery pieces made of stainless steel only or gilded (gold plated) items only (without additional gemstones or other material) – it is recommended that you clean these in mild soapy lukewarm water (no detergents and max. temperature of 30 ° C). Subsequently dry the jewellery with a fine cloth. Don't forget to rinse your jewellery in a glass of water to remove remains of the soap. Regular gentle cleaning helps to remove any oil, dust and smaller contamination and ensures that your jewellery stays looking its finest for longer. Minor contamination can be removed by using a special jewel cleaning cloth that is included in the packaging (presentation box) of the purchased jewellery.

Be careful not to come into contact with cosmetics, chemicals, excessive moisture or excessive heat, seawater, or chlorine. Jewellery should be removed before diving into a chlorinated swimming pool or before using household cleaners. This can cause damage to your jewellery. The surface layer is more susceptible to surface damage, so the jewellery needs to be treated appropriately and damage can then be avoided.

Please avoid wearing your items of jewellery in water and take extra care when applying perfume, foundation, tanning products or lotions. All of this can cause tarnishing (change of the colour of the surface).  Tarnishing may also be caused by the acidity of the wearer's skin (and direct exposure to sweat). Tarnishing is not a manufacturing fault and therefore is not covered under the warranty.

For cleaning jewellery where stainless steel (or gold plated item) is combined with other materials such as leather, gemstones, pearls, precious stones, minerals, glass corals or textile straps,please use extra care. We recommend you use the soft cloth that was included in your presentation box when you purchased the jewellery.

To ensure your jewellery stays looking fine for longer we recommend the following: 
– Designer jewels are meant to be worn on special occasions, so take them off before going to sleep, taking a shower, doing any manual work (including housework) or doing sports, etc.
– Store jewellery separately so that it does not scratch other jewellery, recommended storage is for example in separate textile bags (or boxes), away from direct sunlight, moisture, dust and extremes of heat or cold. 
– Wear with care; avoid wearing jewellery when in dusty surroundings. Avoid exposure to sea or chlorine water, and extreme heat (such as a sauna for example).
– Protect your jewels against chemical agents, aggressive sweat and cosmetics such as hairspray, creams, perfumes, etc.
– Do not  heavy handle your jewels, handle them with adequate care so that their thin parts do not bend (take care when putting on or taking off your jewels)

Graphic images do not require any special treatment or painting. Cleaning the image is only possible by wiping it with a dry, soft and clean cloth designed for wiping dust.